Contact Us

Last updated: July 22, 2026

How Can We Help?

Contact thesbox for help with a product question, order update, delivery issue, return request, payment question, or website concern.

Customer Support

Email: support@thesbox.com

Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time

Typical response time: within one business day. Messages received on weekends or public holidays will be reviewed on the next business day.

Order Questions

For faster assistance, include your order number, the email address used at checkout, and a brief description of the issue. For damaged, defective, or incorrect items, attach clear photos of the product, packaging, and shipping label when available.

Please do not mail a return before contacting us. Returns sent without authorization may be delayed or refused because the correct return location can depend on the item and order.

Business Information

thesbox™ is operated by Yunnan Panhui Technology Co., Ltd.

Legal Representative: Liu Hongyan

Registered Address:
Room 302, Unit 1, Third Group of Xiaomiao Street,
Guangwen Community, Yu Xing Subdistrict Office,
Hongta District, Yuxi City,
Yunnan Province,
China

Unified Social Credit Code:
91530402MACYW0G657

Intellectual Property Concerns

For a copyright, trademark, or other intellectual property concern, email support@thesbox.com and identify the material, the relevant page URL, your relationship to the rights holder, and the action requested.