Shipping Policy

Last updated: July 22, 2026

Order Processing

Orders are normally prepared for shipment within 3-4 business days after payment is confirmed. Business days are Monday through Friday and exclude public holidays. Processing time is separate from carrier transit time.

Orders containing multiple items may be shipped in more than one package. If this happens, tracking information may be issued separately for each package.

Shipping Rates

  • Standard Shipping: $6.99.
  • Free Standard Shipping: available for orders of $79 or more after discounts and before taxes.
  • Expedited Shipping: $12.98 where this option is displayed at checkout.

The shipping options and final charge shown at checkout are authoritative for the destination and items in your order.

Estimated Transit Times

  • United States: approximately 5-15 business days after processing.
  • United Kingdom and Europe: approximately 7-15 business days after processing.
  • Other supported destinations: approximately 10-20 business days after processing.

These timeframes are estimates, not guaranteed delivery dates. Customs review, severe weather, carrier disruptions, holidays, remote destinations, and an incomplete address may cause delays.

Shipping Destinations

Available destinations are shown during checkout. If Shopify does not provide a shipping option after a complete delivery address is entered, we cannot currently ship that order to the selected destination.

Tracking

When tracking is available, a shipping confirmation will be sent to the email address used at checkout. Tracking may take 2-5 business days to show its first carrier update after a label is created.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after processing starts. Additional shipping charges may apply when a package is returned because the address was incomplete, incorrect, or undeliverable.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the recipient's responsibility.

Delayed, Missing, or Delivered Packages

If tracking has not updated for an unusual period, or if your package has not arrived within the estimated timeframe, email support@thesbox.com with your order number. If tracking shows delivered but the package cannot be located, first check the delivery area, household members, neighbors, and the local carrier. Then contact us so we can review the available tracking information.

Please report a potentially missing package within 30 days after the latest estimated delivery date so that a carrier inquiry can be opened while tracking records remain available.

Contact

Email: support@thesbox.com
Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time