Privacy Policy

Last updated: July 22, 2026

This Privacy Policy explains how thesbox, operated by Yunnan Panhui Technology Co., Ltd, collects, uses, discloses, and protects personal information when you visit thesbox.com, place an order, contact us, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with the store, we may collect:

  • Contact details, such as your name, email address, telephone number, billing address, and shipping address.
  • Order information, such as products purchased, order value, transaction status, returns, refunds, and fulfillment details.
  • Account information, if you create or use a customer account.
  • Payment-related information processed by Shopify or the payment provider. We do not directly receive your complete card number.
  • Device and usage information, such as IP address, browser type, device type, pages viewed, referring URL, approximate location, and interaction data.
  • Communications you send to us, including customer-support messages, photos, reviews, and return requests.
  • Marketing preferences and consent records.

How We Use Personal Information

We may use personal information to:

  • Process payments, confirm orders, arrange shipping, and provide tracking.
  • Manage returns, refunds, disputes, and customer-support requests.
  • Operate, maintain, personalize, and improve the store.
  • Detect fraud, protect accounts, secure transactions, and enforce our policies.
  • Meet accounting, tax, legal, regulatory, and recordkeeping obligations.
  • Send service messages and, where permitted, marketing communications.
  • Measure store performance and advertising effectiveness.

How We Obtain Information

We receive information directly from you, automatically through cookies and similar technologies, and from service providers involved in checkout, payment, fraud prevention, fulfillment, shipping, analytics, customer support, or advertising.

How We Disclose Personal Information

We may disclose information only as reasonably necessary to operate the store or comply with law, including to:

  • Shopify, which hosts the store and supports checkout and commerce functions.
  • Payment processors and fraud-prevention providers.
  • Warehouses, fulfillment partners, shipping carriers, and return-service providers.
  • Technology, hosting, analytics, marketing, and customer-support providers.
  • Professional advisers, regulators, courts, law enforcement, or other parties when required by law or necessary to protect legal rights.
  • A buyer, successor, or adviser in connection with a merger, financing, reorganization, or sale of all or part of the business.

We do not disclose complete payment-card numbers because those details are processed by Shopify or the selected payment provider.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to keep the cart and checkout working, remember preferences, understand store traffic, prevent fraud, and measure marketing performance. Available cookies can change as Shopify features or store applications change.

You may control cookies through your browser and, where available, the store's cookie-preference tool. Blocking required cookies may prevent parts of the store, cart, account, or checkout from functioning correctly.

Advertising and Data-Sharing Choices

Some privacy laws treat certain analytics or advertising disclosures as a “sale,” “sharing,” or use for targeted advertising. Where these rights apply, you may submit a request through our Data Sharing Opt-Out page or contact us. We will process eligible requests as required by applicable law.

Marketing Communications

If you subscribe to marketing emails, you may unsubscribe using the link in the message. We may still send non-marketing communications about an order, account, return, security issue, or policy update.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary according to the type of information and the purpose for which it is used.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

International Processing

Shopify and other service providers may process information in countries outside your place of residence. Where required, appropriate legal mechanisms are used for international transfers.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent, and to appeal certain decisions. These rights may be limited by legal exceptions.

To submit a request, email support@thesbox.com. We may request information needed to verify your identity and authority to make the request. Authorized agents may be required to provide proof of authorization.

Children's Privacy

The store is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, contact us so we can review and, where appropriate, delete it.

Third-Party Links

The store may link to websites or services operated by other parties. Their privacy practices are governed by their own policies, and we are not responsible for those external services.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated date.

Contact Us

Privacy inquiries may be sent to:

Registered Address:
Room 302, Unit 1, Third Group of Xiaomiao Street,
Guangwen Community, Yu Xing Subdistrict Office,
Hongta District, Yuxi City,
Yunnan Province,
China
Email: support@thesbox.com