Refund Policy
Last updated: July 22, 2026
30-Day Return Request Window
You may request a return within 30 days after your order is shown as delivered. To be eligible, an item must be unused, unworn, unwashed, and in the condition in which it was received, with its original packaging, accessories, manuals, and tags where applicable. Proof of purchase is required.
To start a return, email support@thesbox.com with your order number, the item you wish to return, and the reason for the request. Do not send an item back before receiving return authorization and instructions from us.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly and include clear photos of the item, packaging, and shipping label. After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or authorized return.
When a return is required because we sent an incorrect item or confirmed that the item arrived damaged or defective, thesbox will provide or reimburse the approved return shipping method. Unauthorized shipping charges, premium shipping services, or returns sent to an unapproved address may not be reimbursed.
Change-of-Mind Returns
For an eligible return based on preference, size, compatibility, or change of mind, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return results from our error or a confirmed product defect.
Items That Cannot Be Returned
- Gift cards or store credit.
- Personalized, customized, or made-to-request items.
- Personal-care goods after a hygiene seal has been opened or the item has been used.
- Items marked final sale at the time of purchase, except where required by law or where an item arrives damaged, defective, or incorrect.
- Items that are used, washed, altered, incomplete, or returned without their original packaging when the packaging is necessary to resell the item safely.
Product Exchanges
We do not guarantee direct exchanges because inventory can change. The fastest option is usually to return the eligible item and place a new order after the return is approved. For a damaged, defective, or incorrect item, contact us before placing another order so we can review the available replacement options.
Order Changes and Cancellations
To request a cancellation or order change, contact us within 24 hours after placing the order. We will make a reasonable effort to help, but cancellation or modification is not guaranteed once processing has started. An order that has already been packed, transferred for fulfillment, or shipped cannot be canceled.
Refund Review and Timing
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 5-10 business days after approval. Your bank or payment provider may require additional time to post the credit.
If more than 15 business days have passed since we approved your refund, contact support@thesbox.com.
Returns Sent Without Authorization
The applicable return location may depend on the product and order. Returns sent to the business address, a carrier address, or any other location without written authorization may be delayed, refused, or returned to the sender. Contact us first to receive the correct instructions.
Contact
Email: support@thesbox.com
Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time